Show sidebar

Awaiting Order Arrival

How can I track my order after it has been shipped?

Once your order ships, you’ll receive an email and/or WhatsApp message with a tracking link. You can click the link anytime to see the latest delivery updates.

My tracking link isn’t updating — what should I do?

Tracking information may take 24–48 hours to refresh after shipping. If it still doesn’t update, contact our customer support with your order number.

What happens if my package is delayed due to customs in USA/UK/Dubai?

Customs clearance times vary by country. If there’s a delay, we’ll stay in touch with the courier and provide you with updates until your package is delivered.

Can I change my delivery address after my order has shipped?

Unfortunately, once shipped, we cannot change the address. Please double-check your details before confirming your order.

What should I do if my order says “delivered” but I haven’t received it?

Check with neighbors or your local post office. If still missing, contact us immediately so we can open an investigation with the courier.

Ordering & Payment

What payment methods do you accept for USA, UK, and Dubai customers?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other secure regional payment methods.

Do you offer payment plans or “buy now, pay later” options?

Yes, we offer installment options through select payment providers (availability varies by region).

Can I pay in my local currency (USD, GBP, AED)?

Yes—prices are shown in your local currency based on your location.

How do I apply a discount code at checkout?

Enter your discount code in the “Promo Code” field at checkout before making payment. The discount will apply automatically.

Can I cancel or change my order once it’s been placed?

If your order hasn’t shipped, contact us within 12 hours to request changes or cancellation.

After Sales

My product arrived damaged — what should I do?

Please email or WhatsApp us within 48 hours with photos of the damaged item and packaging. We’ll arrange a replacement or refund.

Do you offer warranty or repair services for leather jackets?

Yes—we offer a limited warranty on leather jackets. Minor repairs can also be arranged; contact support for details.

How can I get size exchanges for stitched suits or apparel?

Contact us within 7 days of delivery to request an exchange. Items must be unworn and in original packaging.

Do you provide care instructions for fabrics, leather, and cosmetics?

Yes—each product comes with care guidelines to help maintain quality and longevity.

Can I reorder a previous purchase easily?

Yes—log in to your account, go to “Order History,” and click “Reorder” next to your chosen item.

Refund

What is your return/refund policy for USA, UK, and Dubai customers?

We accept returns within 7 days of delivery if items are unused, unworn, and in original packaging.

How long does it take to process a refund?

Refunds are processed within 3–5 business days after receiving your returned item.

Are shipping costs refundable?

Shipping costs are non-refundable unless the return is due to our error.

Can I get a partial refund if I keep part of my order?

Yes—once the returned items are received and inspected, a partial refund will be issued for those items.

What happens if my return is rejected after inspection?

If the item does not meet our return policy requirements, it will be sent back to you at your expense.